Refund policy

Last updated: August 13, 2026

Return and Refund Policy

Welcome to nutrageks. We want you to be completely satisfied with your purchase. Please read our Return and Refund Policy carefully before making a purchase.

By placing an order on nutragks.com, you agree to the terms outlined below.

1. Global Right of Withdrawal and Return Window

We offer a 14-day global return window starting from the exact date your package is delivered, regardless of where you reside.

If you wish to return an item, you must notify us and ship the item back within 14 days of receipt. Requests or items received after this 14-day window will not be accepted.

2. Product Conditions for Return

To be eligible for a return, your item must meet the following strict conditions:

  • Unused and Unworn: The item must be in the exact same condition that you received it.

  • Original Packaging: It must include all original tags, labels, boxes, and protective packaging.

  • Hygiene and Safety: Due to the nature of our products, any item showing signs of use, tampering, or damage caused by the customer will be strictly rejected.

3. Step-by-Step Return Process

Never send your purchase back to the manufacturer or to the original shipping origin address without prior authorization. In cross-border dropshipping operations, our return processing center is often different from the shipping origin.

  1. Contact Us First: Send an email to nutritionsuport@gmail.com with your order number, photos of the item (if reporting an issue), and the reason for the return.

  2. Wait for Instructions: Our support team will review your request within our standard response time and provide you with the correct authorized return address.

  3. Ship the Item: Package the item securely and ship it back using a trackable shipping service. You must provide us with the tracking number via email.

4. Return Shipping Costs

  • Change of Mind / Standard Returns: For all customer remorse, change of mind, or standard returns, the customer is entirely responsible for paying all return shipping costs, including international shipping fees. Shipping costs are strictly non-refundable.

  • Defective or Incorrect Items: If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with clear photographic proof. We will evaluate the issue and cover or reimburse authorized return shipping costs for verified defects.

5. International Logistics Alternatives (Dropshipping Model)

Because nutrageks operates as a global dropshipping model utilizing international fulfillment centers in Asia, the cost of international return shipping can sometimes exceed the actual monetary value of the item.

To save you time and expensive international shipping fees, we may at our sole discretion offer you alternative resolutions instead of a physical return, such as:

  • A complimentary replacement re-send.

  • Store credit.

  • A partial or full refund without requiring the physical item to be shipped back internationally.

6. Refunds: Processing, Methods, and Currency

  • Original Payment Method: Once your returned item is received, inspected, and approved, your refund will be processed exclusively to your original method of payment.

  • Processing Time: Please note that financial institutions, credit card issuers, and payment gateways require additional business days to post the funds to your account after we process the refund.

  • Currency Fluctuations: All transactions are processed in British Pounds (GBP). Refunds are issued strictly in the original purchase currency (GBP). nutrageks is not responsible for any financial losses, discrepancies, or variations caused by foreign exchange rate fluctuations or bank conversion fees between the time of purchase and the time of refund.

7. Non-Refundable Items

Certain types of goods cannot be returned or refunded under any circumstances:

  • Gift cards.

  • Digital products or downloadable content.

  • Personalized or custom-made items.

  • Items marked as final sale or clear-out liquidation.

  • Opened or used personal care and hygiene products.

8. Sale and Promotional Items

Only regular priced items may be refunded. Items purchased during promotional sales, clearance events, or with discount codes are strictly non-refundable, unless they arrive defective or damaged.

9. Chargebacks and Payment Disputes

Opening a payment dispute or chargeback with your bank or credit card issuer without first contacting our support team causes unnecessary delays.

If you experience any issue with your order, delivery, or product, we strongly urge you to contact us first at nutritionsuport@gmail.com. We are fully committed to resolving your issue promptly and fairly. Filing a chargeback while a support ticket is already active or without attempting communication may result in the suspension of your account and future orders on our platform.